Cha Cha guides are robots....NOT!

Think chacha.com guides are robots do you. Well here is a recent update for the guides.

We wanted to inform you of our policy in regards to Guide names. The feedback we have receives is that having real human names provides a better experience for our Infoseekers as we strive for a search that has that human touch --- it is what makes ChaCha special. If you have already received this message; we apologize for overlapping.



It does not appear as if you currently are in accordance with this, therefore, we are asking that you change your “Name” to either your full legal name or some slight variation there of (i.e. – John instead of Jonathon is fine). We are planning to remove the last letter of the Guide Name to provide additional anonymity to our Guides as well as providing more privacy features within the next version of the Underground.



Thanks for understanding. Directions to make this change are below as well as the policy itself. Feel free to contact me if you have any further questions or specific circumstances.



Regards,



Jennifer Edwards

ChaCha Marketing



How to Change Your Guide Name

From your profile, go to “My Account”. Scroll to the “Personal Information” Section and simply change the “First Name” field and “Save Account”.





Guide Display Name Policy

The Guide Display Name is the name that appears in chat sessions as well as throughout the ChaCha Underground. This name is created by pulling your “First Name” and the first letter of your “Last Name” from the information you entered during the registration process. It is important that the correct information remains in these fields as the “Personal Information” section feeds into the W9 form that is electronically submitted.



In addition, ChaCha prides itself on providing human interaction to the people that search on ChaCha; therefore, it is imperative to enter your true name to promote the “human side” of ChaCha. We are looking into alternatives to allow Guides to use a variation of their legal name, but for the time being please be cooperative of this policy.

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